eMed UK Pharmacy

About the eMed Pharmacy

eMed Healthcare UK, Limited operates a GPhC-registered pharmacy, registration number 9012578. The Superintendent Pharmacist is Yee Lai, registration number 2207949. You can check the registration status of the Pharmacy and Superintendent Pharmacist at the GPhC website.

You can also read our Privacy Policy and Terms of Use.

We provide pharmacy services to SheMed and HeMed. Clinical, consultation and prescribing services for SheMed and HeMed are provided by eMed, a CQC-registered provider. All clinicians are UK-registered and licensed.

GPhC registered pharmacy details:
‍eMed Healthcare UK
184 Drummond Street
London
England
NW1 3HP‍

‍Tel: 0330 303 8000

Email: pharmacy@emed.com

Complaints and Feedback

If you are unhappy with our Pharmacy service, please let us know. It’s best if you can do this at the time the issue takes place, so that we can resolve it with you as soon as possible. You can contact us here. You can also contact us on the details below.

To help us investigate your complaint, please give us as much information as possible, including a clear description of what you want to complain about and when it happened.

We do our best to acknowledge all complaints within 3 working days. We’ll investigate the complaint and send you our findings within 30 working days. We’ll let you know our findings, including any changes we’ll make as a result of our investigation. If for any reason we cannot reply to you within 30 working days, we’ll do our best to let you know as soon as possible that our response will be late, the reason for the delay and when we will get back to you.

If you are still not satisfied, you can ask for a review. Please do this within 20 working days from when you received your written response. Please send us a clear, detailed description of your complaint in writing via the details above, remembering to tick the box that this is “Stage 2” feedback, and explain why you were not satisfied with our original response. Your complaint will then enter the second stage of our process and undergo further review.

Our values

Excellence and Enthusiasm

Pursuing excellence is not just a goal; it’s our standard. We encourage a mindset of continuous improvement, setting high standards, and holding one another accountable to achieve outstanding results in all aspects of our work as individuals and as a company overall. Our passion, energy, and enthusiasm inspire us to go above and beyond. This sense of purpose and excitement drives greater creativity, growth, and success.

Adaptability and Agility

At our core, we value the ability to navigate change with agility and resilience. Embracing adaptability allows us to stay ahead in a dynamic industry and environment, fostering innovation, progress, and success

Collaboration and Compassion

We believe in the power of teamwork and collective genius, creating a vibrant ecosystem where diverse perspectives and the best ideas converge to solve challenges and unlock new possibilities. We create a caring, supportive environment for our employees, patients, customers, vendors, and stakeholders where empathy and understanding thrive, thereby fostering strong, trusted connections and relationships.

Leadership team

Our team is over 100 strong. We combine experience from a multitude of domain areas across leading healthcare services. This combination gives us a special edge to drive clinical excellence. It is also why our technology will continue to expand to various use cases that address a broader range of conditions, making healthcare accessible and affordable for both consumers and enterprises.

About the eMed Pharmacy

About our Partners

Complaints and Feedback

GPhC registered pharmacy details

Instant access to live care. No appointments ever

Our values

Leadership team